Zoom Troubleshooting

If you’re having trouble on Zoom, can’t find your class link, or just want a few tips/tricks, check out the topics below!  You can register for online dance classes HERE.

CLASS LINK/EMAILS

Signing Up

Before you sign up for class, make sure that your email is correct in Mindbody! Learn how to change your email in your account here.

Add Apiant to your safe-senders or email contact list!

All of our class zoom links are passed through a software that integrates with Mindbody called  “APIANT“. That system will send your class link through email 45-75 minutes before the class start time.
For Mac: type no-reply@apiant.com in the To: box. Once typed, click on the email address and select “Add to VIPs”
Screen Shot 2020-09-16 at 4.27.03 PM.png
For Gmail: type no-reply@apiant.com in the To: box. Once typed, click on the email address and select “Add to Contacts”
Screen Shot 2020-09-16 at 4.33.26 PM.png
After that, your Zoom links will be seen in no time.

FREEZING/LAGGING VIDEO STREAM

This can be because you have too many devices on one connection (multiple people connecting to online learning or video streaming services), too many tasks/apps/windows on your computer or mobile device, or because you have not recently cleaned out your internet cache/cookies.

Before class, try to limit the number of devices on your connection, if at all possible, and close out any windows or programs that you are not actively using. Ensure that you have updated to the latest version of Zoom. If you have issues with internet speed you can also try, turning off HD options and “touch up my appearance” to decrease the amount of bandwidth your connection requires.


HOTKEYS & SHORTCUTS

Windows Controls

  • Go to previous video stream in Gallery: Page Up
  • Go to next video stream in Gallery: Page Down
  • Go to next tab (right): Ctrl+Tab
  • Go to previous tab (left): Ctrl+Shift+Tab
  • Toggle video On/Off: Alt+V
  • Toggle audio On/Off: Alt+A
  • Toggle audio On/Off for all except host: Alt+M
  • Switch camera: Alt+N
  • Toggle floating meeting controls: Ctrl+Alt+Shift+H
  • Raise/Lower hand: Alt+Y
  • Go to previous chat: Ctrl+Up
  • Go to next chat: Ctrl+Down
  • Toggle full screen On/Off: Alt+F
  • Toggle “Always Show Meeting Control Toolbar” On/Off: Alt
  • Toggle In-Meeting chat panel: Alt+H
  • Toggle Participants panel: Alt+U
  • Switch to Active Speaker view: Alt+F1
  • Switch to Gallery video view: Alt+F2

 

Mac Controls

  • Toggle Active Speaker and Gallery views: Cmd+Shift+W
  • Go to previous video stream in Gallery: Ctrl+P
  • Go to next video stream in Gallery: Ctrl+N
  • Toggle Participants panel On/Off: Cmd+U
  • Toggle In-Meeting Chat panel On/Off: Cmd+Shift+H
  • Toggle full screen On/Off: Cmd+Shift+F
  • Toggle meeting controls On/Off: Ctrl+Opt+Cmd+H
  • Toggle “Always Show Meeting Control Toolbar” On/Off: Ctrl+\
  • Switch to minimized window: Cmd+Shift+M
  • Toggle audio On/Off: Cmd+Shift+A
  • Toggle video On/Off: Cmd+Shift+V
  • Toggle Portrait/Landscape views: Cmd+L
  • Switch camera: Cmd+Shift+N
  • Switch tab: Ctrl+T
  • Mute audio for all except host: Cmd+Ctrl+M
  • Unmute audio for all except host: Cmd+Ctrl+U
  • Push to talk: Space
  • Raise/lower hand: Opt+Y
  • Gain remote control: Ctrl+Shift+R
  • Stop remote control: Ctrl+Shift+G
  • End/Leave meeting or close current window: Cmd+W

iPad with Keyboard Controls

  • Toggle audio On/Off: Command+Shift+A
  • Toggle video On/Off: Command+Shift+V
  • Toggle chat On/Off: Command+Shift+H
  • Toggle Manage Participants panel: Command+U
  • Minimize meeting: Command+Shift+M
  • Close front window: Command+W

 


We hope this helps all of you. Thank you for your time and for allowing Joy of Motion to move FORWARD!

Need some more help or troubleshooting?

Reach out to our staff; we can help!

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