{"id":26852,"date":"2020-09-16T17:51:28","date_gmt":"2020-09-16T21:51:28","guid":{"rendered":"https:\/\/www.joyofmotion.org\/?p=26852"},"modified":"2020-09-17T11:23:26","modified_gmt":"2020-09-17T15:23:26","slug":"zoom-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.joyofmotion.org\/zoom-troubleshooting\/","title":{"rendered":"Zoom Troubleshooting"},"content":{"rendered":"<div>If you&#8217;re having trouble on Zoom, can&#8217;t find your class link, or just want a few tips\/tricks, check out the topics below! \u00a0<a href=\"https:\/\/www.joyofmotion.org\/fall-dance-classes\/\">You can register for online dance classes <strong>HERE<\/strong>.<\/a><\/div>\n<div><\/div>\n<ul>\n<li><a href=\"#email\">Update my mindbody email<\/a><\/li>\n<li><a href=\"#email\">Getting my class link<\/a><\/li>\n<li><a href=\"#lag\">My video is freezing\/lagging<\/a><\/li>\n<li><a href=\"#shortcut\">Hotkeys &amp; keyboard shortcuts<\/a><\/li>\n<\/ul>\n<div><\/div>\n<hr \/>\n<h1 id=\"email\">CLASS LINK\/EMAILS<\/h1>\n<h2>Signing Up<\/h2>\n<div>Before you sign up for class, make sure that your email is correct in Mindbody! Learn how to <a href=\"https:\/\/support.mindbody.io\/s\/article\/I-entered-the-wrong-email-address-can-I-change-it\">change your email in your account here<\/a>.<\/div>\n<div><\/div>\n<h2>Add Apiant to your safe-senders or email contact list!<\/h2>\n<div>All of our class zoom links are passed through a software that integrates with Mindbody called\u00a0 &#8220;<a href=\"https:\/\/apiant.com\/#How-APIANT-Works\">APIANT<\/a>&#8220;. That system will send your class link through email 45-75 minutes before the class start time.<\/div>\n<div><\/div>\n<div>For Mac: type\u00a0<i><a href=\"mailto:no-reply@apiant.com\" target=\"_blank\" rel=\"noopener noreferrer\">no-reply@apiant.com<\/a><\/i>\u00a0in the To: box. Once typed, click on the email address and select \u201cAdd to VIPs\u201d<\/div>\n<div>\n<div><img decoding=\"async\" loading=\"lazy\" class=\"CToWUd a6T\" tabindex=\"0\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=cf2eb96ff3&amp;attid=0.1&amp;permmsgid=msg-f:1678024214203344401&amp;th=17498a21dc182611&amp;view=fimg&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9Rd_pd8WXjlXmX1HLm6b8NF05SWqY46lxjD0nniGGX4b2PKtwqZmQUSH9nqCmPXmE_vDux4lOgkjiI2nokB_Gw306UDpdFIX4TKkVw5aBjW18lfl4i4Uj93c4&amp;disp=emb&amp;realattid=ii_kf5u9suh0\" alt=\"Screen Shot 2020-09-16 at 4.27.03 PM.png\" width=\"542\" height=\"216\" data-image-whitelisted=\"\" \/><\/div>\n<\/div>\n<div><\/div>\n<div>For Gmail: type\u00a0<a href=\"mailto:no-reply@apiant.com\" target=\"_blank\" rel=\"noopener noreferrer\">no-reply@apiant.com<\/a>\u00a0in the To: box. Once typed, click on the email address and select \u201cAdd to Contacts\u201d<\/div>\n<div>\n<div><img decoding=\"async\" loading=\"lazy\" class=\"CToWUd a6T\" tabindex=\"0\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=cf2eb96ff3&amp;attid=0.2&amp;permmsgid=msg-f:1678024214203344401&amp;th=17498a21dc182611&amp;view=fimg&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ_MQpvCXvvAuOqvJj1Das3WWtEwB3AnyzHWDKC3UXoVaMpbvIVKEU6fUsrb9mnX7PLqGtbdmOOkB-ezlX7hKrKoZVfTLjGtewwJWJXlJGGkNmFYpHR3m-wgOPo&amp;disp=emb&amp;realattid=ii_kf5ufgkd1\" alt=\"Screen Shot 2020-09-16 at 4.33.26 PM.png\" width=\"542\" height=\"200\" data-image-whitelisted=\"\" \/><\/div>\n<\/div>\n<div><\/div>\n<div>After that,\u00a0your Zoom links will be seen in no time.<\/div>\n<div><\/div>\n<div>\n<hr \/>\n<\/div>\n<h1 id=\"lag\">FREEZING\/LAGGING VIDEO STREAM<\/h1>\n<p>This can be because you have too many devices on one connection (multiple people connecting to online learning or video streaming services), too many tasks\/apps\/windows on your computer or mobile device, or because you have not recently cleaned out your internet cache\/cookies.<\/p>\n<p>Before class, try to limit the number of devices on your connection, if at all possible, and close out any windows or programs that you are not actively using. <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/201362233-Upgrade-update-to-the-latest-version\">Ensure that you have updated to the latest version of Zoom.<\/a> If you have issues with internet speed you can also try, turning off HD options and &#8220;touch up my appearance&#8221; to decrease the amount of bandwidth your connection requires.<\/p>\n<hr \/>\n<h1 id=\"shortcut\">HOTKEYS &amp; SHORTCUTS<\/h1>\n<h2>Windows <strong>Controls<\/strong><\/h2>\n<ul>\n<li><strong>Go to previous video stream in Gallery<\/strong>: Page Up<\/li>\n<li><strong>Go to next video stream in Gallery<\/strong>: Page Down<\/li>\n<li><strong>Go to next tab (right)<\/strong>: Ctrl+Tab<\/li>\n<li><strong>Go to previous tab<\/strong>\u00a0<strong>(left)<\/strong>: Ctrl+Shift+Tab<\/li>\n<li><strong>Toggle video On\/Off<\/strong>: Alt+V<\/li>\n<li><strong>Toggle audio On\/Off<\/strong>: Alt+A<\/li>\n<li><strong>Toggle audio On\/Off for all except host<\/strong>: Alt+M<\/li>\n<li><strong>Switch camera<\/strong>: Alt+N<\/li>\n<li><strong>Toggle floating meeting controls<\/strong>: Ctrl+Alt+Shift+H<\/li>\n<li><strong>Raise\/Lower hand<\/strong>: Alt+Y<\/li>\n<li><strong>Go to previous chat<\/strong>: Ctrl+Up<\/li>\n<li><strong>Go to next chat<\/strong>: Ctrl+Down<\/li>\n<li><strong>Toggle full screen On\/Off<\/strong>: Alt+F<\/li>\n<li><strong>Toggle \u201cAlways Show Meeting Control Toolbar\u201d On\/Off<\/strong>: Alt<\/li>\n<li><strong>Toggle In-Meeting chat panel<\/strong>: Alt+H<\/li>\n<li><strong>Toggle Participants panel<\/strong>: Alt+U<\/li>\n<li><strong>Switch to Active Speaker view<\/strong>: Alt+F1<\/li>\n<li><strong>Switch to Gallery video view<\/strong>: Alt+F2<\/li>\n<li><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Mac Controls<\/h2>\n<ul>\n<li><strong>Toggle Active Speaker and Gallery views<\/strong>: Cmd+Shift+W<\/li>\n<li><strong>Go to previous video stream in Gallery<\/strong>: Ctrl+P<\/li>\n<li><strong>Go to next video stream in Gallery<\/strong>: Ctrl+N<\/li>\n<li><strong>Toggle Participants panel On\/Off<\/strong>: Cmd+U<\/li>\n<li><strong>Toggle In-Meeting Chat panel On\/Off<\/strong>: Cmd+Shift+H<\/li>\n<li><strong>Toggle full screen On\/Off<\/strong>: Cmd+Shift+F<\/li>\n<li><strong>Toggle meeting controls On\/Off<\/strong>: Ctrl+Opt+Cmd+H<\/li>\n<li><strong>Toggle \u201cAlways Show Meeting Control Toolbar\u201d On\/Off<\/strong>: Ctrl+\\<\/li>\n<li><strong>Switch to minimized window<\/strong>: Cmd+Shift+M<\/li>\n<li><strong>Toggle audio On\/Off<\/strong>: Cmd+Shift+A<\/li>\n<li><strong>Toggle video On\/Off<\/strong>: Cmd+Shift+V<\/li>\n<li><strong>Toggle Portrait\/Landscape views<\/strong>: Cmd+L<\/li>\n<li><strong>Switch camera<\/strong>: Cmd+Shift+N<\/li>\n<li><strong>Switch tab<\/strong>: Ctrl+T<\/li>\n<li><strong>Mute audio for all except host<\/strong>: Cmd+Ctrl+M<\/li>\n<li><strong>Unmute audio for all except host<\/strong>: Cmd+Ctrl+U<\/li>\n<li><strong>Push to talk<\/strong>: Space<\/li>\n<li><strong>Raise\/lower hand<\/strong>: Opt+Y<\/li>\n<li><strong>Gain remote control<\/strong>: Ctrl+Shift+R<\/li>\n<li><strong>Stop remote control<\/strong>: Ctrl+Shift+G<\/li>\n<li><strong>End\/Leave meeting or close current window<\/strong>: Cmd+W<\/li>\n<\/ul>\n<h2>iPad with Keyboard Controls<\/h2>\n<ul>\n<li><strong>Toggle audio On\/Off<\/strong>: Command+Shift+A<\/li>\n<li><strong>Toggle video On\/Off<\/strong>: Command+Shift+V<\/li>\n<li><strong>Toggle chat On\/Off<\/strong>:\u00a0Command+Shift+H<\/li>\n<li><strong>Toggle Manage Participants panel<\/strong>:\u00a0Command+U<\/li>\n<li><strong>Minimize meeting<\/strong>:\u00a0Command+Shift+M<\/li>\n<li><strong>Close front window<\/strong>: Command+W<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<div><\/div>\n<div>We hope this helps all of you. Thank you for your time and for allowing Joy of Motion to move FORWARD!<\/div>\n<div><\/div>\n<div>\n<h2 id=\"help\"><strong>Need some more help or troubleshooting?<\/strong><\/h2>\n<h3><strong><a href=\"https:\/\/chat.socialintents.com\/c\/joyofmotiondancecenter\">Reach out to our staff<\/a>; we can help!<\/strong><\/h3>\n<h2>CONNECT WITH US ON SOCIAL MEDIA<\/h2>\n<p>Reach out to us on social media #idancewithjoy.<\/p>\n<p><a href=\"https:\/\/www.facebook.com\/joyofmotion\/\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-669\" src=\"https:\/\/www.joyofmotion.org\/wp-content\/uploads\/2017\/05\/facebook.png\" alt=\"\" width=\"20\" height=\"20\" \/><\/a><a href=\"https:\/\/www.facebook.com\/joyofmotion\/\">\u00a0\u00a0Find us on Facebook: Joy of Motion Dance Center<\/a><\/p>\n<p><a href=\"https:\/\/www.instagram.com\/joyofmotiondancecenter\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-16721\" src=\"https:\/\/www.joyofmotion.org\/wp-content\/uploads\/2017\/06\/instagram_PNG10.png\" alt=\"\" width=\"20\" height=\"20\" \/>\u00a0 Follow us on Instagram: @joyofmotiondancecenter<\/a><\/p>\n<p><a href=\"http:\/\/twitter.com\/jomdc\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671\" src=\"https:\/\/www.joyofmotion.org\/wp-content\/uploads\/2017\/05\/twitter.png\" alt=\"\" width=\"20\" height=\"20\" \/>\u00a0 Send us a tweet: @JOMDC<\/a><\/p>\n<p><a href=\"https:\/\/www.tiktok.com\/@joyofmotiondancecenter\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-22385\" src=\"https:\/\/www.joyofmotion.org\/wp-content\/uploads\/2020\/03\/5cb78671a7c7755bf004c14b-300x300.png\" alt=\"\" width=\"20\" height=\"20\" \/>\u00a0 Show us your moves: @joyofmotiondancecenter<\/a><\/p>\n<\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re having trouble on Zoom, can&#8217;t find your class link, or just want a few tips\/tricks, check out the topics below! \u00a0You can register for online dance classes HERE. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":26720,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":0,"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","footnotes":"","_tribe_events_control_status":"","_tribe_events_control_status_canceled_reason":"","_tribe_events_control_status_postponed_reason":"","_tribe_events_control_online":"","_tribe_events_control_online_url":""},"categories":[477],"tags":[4342,4343,4340,4339,4341],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v20.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting for Students in Zoom Dance Classes<\/title>\n<meta name=\"description\" content=\"Make your online dance class experience better! 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